1&1 Domain Registration

So I sold a domain to someone but have kept the domain pointing to 1&1 nameservers at request of the new owner, the domain ownership has been transferred at Nominet and there is a new registrar.

Yesterday I got an invoice from 1&1 which included the ‘sold’ domain, I informed them they are not the registrar and to credit this item, they say;

“We would like to inform you that invoices raised prior to cancellation or transfer would still be valid invoice here on our system and still needs to be settled.”

Surely they can not charge for this domain registration fee when they are not the registrar? Can they?

3 Comments

    li class="comment even thread-even depth-1" id="comment-364">

    And that’s just one reason why you don’t use 1&1 :)

    Sorry, not very helpful! No, legally I don’ see how they can charge you for something when you are not getting a product or service in return. Perhaps you could pay by credit card, and then argue it with the card company and perform a chargeback when you don’t receive the ‘service’ you’ve paid for?

    li class="comment byuser comment-author-admin bypostauthor odd alt thread-odd thread-alt depth-1" id="comment-365">
    avatar
    Darrensays:

    Cheers Rich, I don’t see how they can try justifying it, they wont be paying a reg fee for it so surely it’s fraud, I’ve never come across anyone at 1&1 with any common sense!

    li class="comment even thread-even depth-1" id="comment-366">

    I was with 1&1 years ago and I had to use them as domain registrars for my domains. For this they charged me a fee equivalant to a regsitration fee for each domain even though the domains were already registered for 2 years. When I moved away from 1&1 they charged me another fee equivalant to a regsitration fee for each domain and I had to do it all on paper documents.

    They are the worst company I have ever used for hosting. I certainly wouldn’t use them again. Customer service 1 out of 10.

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