1. avatar

    Thanks Darren for the heads-up. I haven’t been able to login for over a week. Followed your directions (although I didn’t see anything about accepting a new policy) and sure enough, I can log in now. Not sure how you found out about this, but I never would have thought to try this.

  2. avatar

    Just wanted to say thanks for this. I tried it and it worked like a charm. No way I would have ever figured this out! I never login to my Xbox account online.

  3. avatar

    No worries, it’s something you’d never think of doing when you can’t login, and it’s something so stupid too, glad it’s helped.

  4. avatar

    I logged into Xbox.com but I don’t see where to accept new policy. Where did you go to find that?

  5. avatar

    I don’t think accept new policy is always there, I actually logged into live.com initially and there was an accept new policy message, then I logged into Xbox.com and the DOB question was there.

    So it may just be DOB to enter, was that an option when you went to Xbox.com?

  6. avatar

    XBOX team should pay you! They are completely incompetent

  7. avatar

    I know, on Twitter they are confused every time someone says they have this error

  8. I can’t find the prompt for accepting the new policy. I entered my DOB on xbox.com but can’t find this policy anywhere, on live.xbox.com, xboxlive.com, or xbox.com. Can anyone help?

  9. avatar

    Can you login on the Xbox after changing the DOB?

  10. avatar

    Thank you so much! I hadn’t been able to figure this out all weekend and now i finally have xbox live again. Xbox has really disappointed me recently

  11. avatar

    Thanks – worked for me too!

  12. avatar

    Excellent, cheers Phil!

  13. avatar

    My god, thank you so much. I haven’t been able to sign in for months.

  14. avatar

    Wow that is a long time! Glad it’s sorted now 🙂

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